ReTurn Policy

Returns:

Our Return Policy is: if you are not 100% satisfied with your purchase, you can return your order it to the address, from which it came, to the warehouse for a full refund , except for Hair Color. Please call for a Return Authorization # (805) 910-8274.

(Returns must be unworn/unused, in the state you received them, and in the original packaging) One Exception is Hair Color including BOOST & BURST as those items cannot be re-sold once purchased. So if for whatever reason you're not happy with your purchase, just mail back your package back to the address it came from. We will credit OR Refund the manner in which you paid, its completely YOUR choice !

With Killerstrands 30-day return policy, there are no special catches or exceptions (besides HAIR COLOR) .

KC & STAFF

WHY the Hair Color exception? :

When Killerstrands was brand new, we took returns on hair color, then 1 order that was sent back - AND in turn .... sent out to another Crib Colorist. We received a very angry phone call from the person who received the returned hair color. The returnee had taken the new tube of color out of box (BEFORE they changed packaging to new design 10 years ago!) and put the old tube in new box and returned it to us.  It took us 10 days to solve the dilemma, we were completely stumped - because we purchase directly FROM  WELLA headquarters (20 minutes from us).
The same pertains to BOOST, BURST, & BLAST.
Again, we tried this as well, then someone had used 1/2 the bottle - filled it with water and sent it back. It is sad when so little....... ruin it for so many, but that is how the world rolls I guess.

 

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